Middle East and North Africa

eSIM (embedded SIM) is a digital SIM that can be installed directly on your smartphone or other mobile devices. It replaces the physical SIM card you are used to. To learn more about what an eSIM is and its benefits, keep reading to see how it can help you.

If you can’t find the code, please contact our 24/7 customer support team at help@.com or via live chat. We will resend the code to you by email.

Yes. To ensure the best coverage for your eSIM, you must enable data roaming in your phone settings. This will not incur additional charges as long as your eSIM is set up correctly.

With our eSIM, you can connect at 4G, LTE, and 5G speeds like any local data line. However, in remote or low-coverage areas, your phone may connect at lower speeds.

Yes, you will keep your WhatsApp number along with all your chats and contacts. You can use it as usual.

After you pay, we will send the eSIM to the email you entered during checkout. Say goodbye to waiting for a physical SIM in the mail.

Since the iPhone 14 launched without a physical SIM slot, eSIM has become increasingly common. Many compatible phones, including Samsung Galaxy, iPhone models like iPhone XS Max, Google devices, OPPO, and more, support eSIM.

Unfortunately, you cannot make calls, send SMS, or receive SMS. However, with eSIM data you can continue using messaging apps like WhatsApp or iMessage.

We understand that unexpected events can happen after purchase. Therefore, you may request a refund in the following cases:

– You purchased an eSIM without checking compatibility with your phone.
– You canceled your trip or no longer need the eSIM.
– Our eSIMs generally work well, but if you experience connectivity issues, we may refund all or part of your payment.

Once the refund request is approved, you will receive the funds to the same account you used to pay. This process may take 5–10 business days.

For more details, terms, and conditions, please read our Refund Policy.

If you are using an Apple device, you can use your SIM and eSIM at the same time. Choose the SIM for calls and SMS, and the eSIM for mobile data. Please note that if your SIM is active, your carrier may apply data roaming charges to receive or make calls and SMS.

There is no need to remove the eSIM after you finish using it. However, if you want to, you can do so in your phone’s SIM manager.

If needed or if you switch phones during your trip, you can transfer the eSIM. Please note that you can only transfer it to two devices—the original device and one new device. After installing it on another device, you cannot reinstall it on the original device, and you must remove the eSIM from the original device before installing it on the second device.

To check your remaining data balance, log in to our Center using the credentials we emailed you at purchase. You can also check your balance in your device’s data settings.

You need WiFi to set up your eSIM, so we recommend installing and activating it just before departure. You can also wait until you arrive, but remember you’ll need WiFi for the setup process.

After purchase, we will email you a QR code. Print the QR code or open it on your computer. On your phone, go to Settings > Cellular/Mobile Data > Add Data Plan and scan the QR code. Your phone will let you set a specific name for the plan. You can then switch between our plan and your original carrier plan. The plan will only work once you arrive at your destination. After landing, enable data roaming in your phone settings and activate the plan. Check your phone’s user guide for more details about adding a data plan. All eSIM products come with detailed setup instructions.

Some eSIMs allow this feature. Before buying, read the destination description and check whether it allows data sharing.